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Effective Date: 22-Sep-2024
Last Updated: 22-Nov-2025
At Glosar, owned by Spenora Enterprise and operated by ShiftX Infotech, we want you to shop with confidence. We are committed to ensuring satisfaction with every purchase of our beauty and personal care products.
Order Cancellations
Cancellation requests are accepted within 1–2 days of placing an order and before dispatch.
If the order is already processed, packed, or shipped, cancellation may not be possible.
For cancellation requests, contact us immediately with your order number.
Returns & Replacement for Damaged / Defective Items
We accept returns and offer replacements or refunds only if:
The product delivered is damaged, leaking, broken, or incorrect, and
You notify us within 1–2 days of delivery with supporting photo/video evidence.
Return process:
Email or WhatsApp customer support with photos/videos of the issue
Once verified, we will arrange a replacement or initiate a refund
The product must remain unused and in original packaging until verified
Product Not as Expected
If you feel the product does not meet your expectations, please contact us within 1–2 days of delivery.
Our team will evaluate the request and propose an appropriate resolution such as replacement or store credit if applicable.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned unless damaged or defective upon arrival:
Beauty & skincare products
Haircare products
Serums, oils, cleansers, face packs, scrubs
Refund Timeline
If a refund is approved:
Refund will be issued to the original payment method within 3–5 business days
Processing time depends on your bank or payment provider
Shipping Charges
Shipping and return shipping charges (if applicable) are non-refundable
If the return is due to a damaged or incorrect product, Glosar will cover the return shipping expense
Refund / Return Rejection
Refunds or returns may be refused if:
Return request is made after the allowed period
Product is used, opened, or tampered with
Damage is caused by improper handling by the customer
Packaging is missing or significantly damaged
Need Help?
For cancellation, refund, or replacement requests, please contact us:
📞 +91 97234 00073
📧 glosarcare@gmail.com
We’re always happy to assist — your satisfaction is our priority.